URBAN HUSSLE ONLINE HOUSE

Privacy policy

We advertise registered brands only. 

By doing so we avoid copyright legal charges from third party whom may own rights to a brand in the store. 

PRIVACY STATEMENT
(This privacy statement should be read in conjunction with the terms and conditions of our website)

WE VALUE YOUR PRIVACY
Urban Hussle  is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently. This Privacy Statement outlines our practices when it comes to personal information

WHAT PERSONAL INFORMATION WE COLLECT?
The type of personal information that we collect, depends on the type of products or services that you choose to make use of, or select when you sign up for a newsletter.

your name, surname,  contact information and residential/postal address;
details of the resources that you access to visit our website (for example, URL addresses, traffic data etc.);
information about the type of device you have used to visit our website,

“cookies” that track your preferences during your visits to our websites which enables us to simplify navigation, by using Google Analytics (which is a web-analysis tool from Google Inc). This allows us to ensure that the content of our websites remain up to date and comprehensive. The information that is used during this process (which includes your IP Address) is de-identified and makes personal identification impossible. We own and retain all rights to de-identified statistical information collected and compiled by us. We also make use of first-party and third-party cookies, as well as web beacons and similar technologies to deliver measurement services and targeted advertising to our website visitors. Cookies may include Google Analytics cookies, a Google Ads cookie, and a Facebook Event Tracking cookie. Cookies help us to provide you with a better online experience, by enabling us to monitor which pages you find useful or not. A cookie does not give us access to your computer or any of your personal information, other than that which you choose to share with us. You may at any time decline cookies in your web browser settings, but this may prevent you from using the full functionality of our websites. For more information on the use of Google Analytics, please visit https://policies.google.com/technologies/partner-sites. For detail regarding the information Google collects and how it is used to deliver targeted advertising, please visit http://www.google.com/policies/privacy/ads/".

HOW WE COLLECT YOUR PERSONAL INFORMATION?
We will collect personal information directly from you and, depending on the type of products/services used by you, it may be collected when you:
*Sign up for newsletter
*shop with us as a customer; give us your details for an item request; engage with us online, telephonically, on social media, on our apps, by SMS, email or via WhatsApp;

There will also be instances where we are required by law or have another justification to process your information.

We have a legitimate interest to process your personal information in order for us to promote our business, brands and products and services:

to contact you with information about our products and services after we presented you with an option to opt-in (e.g. using a tick box on the credit application);
to deliver tailored advertising (including via social media);
to personalise our marketing communications based on your attributes/profile;
to administer and monitor our website and apps, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to.
 

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Protecting and securing your information is very important to us and we will take all reasonable and practicable steps to ensure that your personal information is secure. We stay up-to-date with industry best practice and the latest technologies. Should you have any questions regarding the safety of your personal information you are welcome to contact our Information Officer or the relevant Deputy Information Officer.

MINORS
If you are a minor (under the age of the 18 years), please ensure that you have your parent’s/guardian’s permission when making a purchase on the website. Your parent/guardian must ensure that they consent on your behalf to the processing activities set out in this Statement.

YOUR CHOICES
It is very important to us that you are aware of your rights when it comes to your personal information and we therefore need to inform you of the following options:

you may enquire what personal information about you we hold and process;
you may ask us to update, correct and/or delete your personal information;
you may unsubscribe from any of our direct marketing communication;
you may object to us processing your personal information.
To update, correct, to delete or de-identify your information (where possible), please contact Customer Services on the contacts page or Whatsapp.

Phone: 0848378752

Whatsapp: 0839927609

Email
Complaints: complaints.
General enquiries:

Address
05 Perwinkle Gardens, Bluff
Durban(with effect from 1 April 2022)
 

AMENDMENTS TO THIS PRIVACY STATEMENT
We may amend this Privacy Statement at any time, but we will always ensure that the latest version is shown on our websites and apps.

CONTACT US
If you have any questions about this Privacy Statement, please contact us on

11 June 2021

Why Shop With Us
Free Delivery
Free delivery within 3 – 5 working days for orders over R500.

CONTACT US
We are working hard to address the queries coming through our call centre. Because of the high volume, you may experience delays. Thank you for bearing with us.

Monday - Friday: 08:00 - 19:00
Saturday: 08:00 - 15:00
Sunday: 08:00 - 13:00
Public holidays: 08:00 - 15:00

Phone us: 0848378752

Email us: [email protected]

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